Helpful FAQs
Account Information
To update your call list, you have two convenient options. You can contact our central station directly by calling (585) 442-9450. Alternatively, feel free to send an email to support@spsfireandsecurity.com. When reaching out by phone, please ensure you have your verbal password ready to provide to our operators for verification purposes.
Commercial Security Questions
A typical system includes surveillance cameras, alarms, motion sensors, access control, and 24/7 monitoring. Features can be customized to fit your property’s size, layout, and specific security needs.
Technical Questions
Replace the battery as soon as possible using the instructions in your system manual. Low batteries can affect alarm reliability.
General Questions
Some systems are compatible with VoIP, but cellular or internet-based monitoring is recommended for consistent performance.
Pricing
Service call costs vary depending on location and service type. Contact us for specific pricing.