Helpful FAQs

Account Information

How Do I Update My Call List?

To update your call list, you have two convenient options. You can contact our central station directly by calling (585) 442-9450. Alternatively, feel free to send an email to support@spsfireandsecurity.com. When reaching out by phone, please ensure you have your verbal password ready to provide to our operators for verification purposes.

How Do I Change My Password?
I Am Planning to Move. What Do I Do?
Do I Receive Something for Referring a Friend?
How Do I Cancel My Account?
Can I Pay My Bill Over the Phone?
Can I Pay My Bill Online?

Commercial Security Questions

What is Included in a Commercial Security System?

A typical system includes surveillance cameras, alarms, motion sensors, access control, and 24/7 monitoring. Features can be customized to fit your property’s size, layout, and specific security needs.

Does SPS Fire & Security Install Commercial Fire Alarm Systems?
What is Included in a Commercial Fire Alarm System?
What Are the Best Security Features for a Small Business?
Is a Wireless Commercial Alarm Better Than a Wired One?
How Much Does a Commercial Security System Cost?
How Much Does Monitoring Cost?
Will SPS Fire & Security Monitor a System Installed by Someone Else?
How Many Security Cameras Do I Need for My Business?
Do You Install Commercial Security Systems for Large Buildings?
Do You Install Access Control Systems for Businesses?
Do You Install Motion Sensing Cameras?
Can I Control My Business Security System From My Phone?
Is There a Difference Between a Security Camera and a Surveillance Camera?
Do I Need a Security System if My Business is in a Good Part of Town?

Technical Questions

What Do I Do When My Keypad Says “low System Battery”?

Replace the battery as soon as possible using the instructions in your system manual. Low batteries can affect alarm reliability.

How Do I Silence Low Battery Alerts?
What Should I Do if a Door or Window Sensor Falls Off?
How Do I Silence the Alarm?
How Do I Reset My Keypad?
How Do I Arm My Alarm for When I Am Leaving?
How Do I Arm My Alarm for When I Am Staying at Home?
Do You Require a Landline Phone for Security System Monitoring?

General Questions

Will My Alarm Work With Voip Phone Service?

Some systems are compatible with VoIP, but cellular or internet-based monitoring is recommended for consistent performance.

Can I Get the Added Functionality Done in Phases if I Can’t Afford to Do It All Now?
Will My Insurance Company Give Me a Discount if I Have a Security System?
Will SPS Fire & Security Monitor a Security System I’ve Installed Myself?
Can you activate and monitor the ADT security system that was previously installed in my house?
Can I Use My Smartphone to Control My Security System?
Can I Use My Smartphone to View Live or Recorded Video of What Happens in My Home?

Pricing

How Much is a Service Call?

Service call costs vary depending on location and service type. Contact us for specific pricing.

What Are My Pricing Options?
How Much Does Monitoring Cost Per Month?