Helpful FAQs
Account Information
To update your call list, you have two convenient options. You can contact our central station directly by calling (585) 442-9450. Alternatively, feel free to send an email to support@spsfireandsecurity.com. When reaching out by phone, please ensure you have your verbal password ready to provide to our operators for verification purposes.
To update your password, you have two convenient options. You can contact our central station directly by calling (585) 442-9450. Alternatively, feel free to send an email to support@spsfireandsecurity.com. When reaching out by phone, please ensure you have your verbal password ready to provide to our operators for verification purposes.
Contact our support team to transfer your service to your new location. We can help schedule installation or set up monitoring at your new address to ensure uninterrupted protection.
Yes, we offer referral rewards for customers who recommend our services. Rewards vary, so check your account or contact support for current offers.
You can cancel by calling our customer service team. They will guide you through the process and discuss any final steps, including turning off monitoring or returning equipment.
Yes, you can pay by phone using our automated system or by speaking to a customer service representative. We accept major credit cards for convenience.
Absolutely. on the home page at the top click on Pay Online Link. Log in to your account to view your bill and make a secure payment online at any time. You can also set up recurring payments to avoid missed bills.
Log in to your account to view your bill and make a secure payment online at any time. You can also set up recurring payments to avoid missed bills.
Commercial Security Questions
A typical system includes surveillance cameras, alarms, motion sensors, access control, and 24/7 monitoring. Features can be customized to fit your property’s size, layout, and specific security needs.
Yes, our NICET-certified technicians handle full fire alarm system installations, ensuring your property meets safety codes and regulations.
Fire alarm systems typically include smoke and heat detectors, control panels, alarms, and continuous monitoring to alert you and emergency responders in case of fire.
Cameras with remote access, motion detection alarms, access control for restricted areas, and reliable monitoring services are often the most effective for small business protection.
Wireless systems are easier to install and can be moved if needed, while wired systems provide consistent, uninterrupted connectivity, which can be more reliable for larger or multi-floor properties.
Costs vary depending on the system size, number of devices, and monitoring plan. We provide personalized quotes based on your property’s layout and security requirements.
Monitoring fees depend on system features and your selected plan. We offer competitive monthly rates and can help you choose the right plan for your needs.
In most cases, yes. We can integrate and monitor professionally installed systems to provide reliable 24/7 protection.
The number depends on your property size, layout, and areas of concern. Our technicians can perform a site assessment to determine optimal coverage.
Yes, we have experience installing and managing security systems for buildings of all sizes, including multi-story and high-traffic facilities.
Yes, we install keycards, fobs, and biometric systems to manage who can enter specific areas of your property.
Yes, we offer motion-activated cameras that send alerts when activity is detected, helping to reduce false alarms and improve security.
Yes, most of our systems include mobile apps that allow you to arm/disarm, view cameras, and receive alerts in real time.
They serve similar purposes, but surveillance cameras are usually designed for continuous monitoring of larger areas, while security cameras can be smaller, motion-activated, or focused on entry points.
Yes. Even low-crime areas benefit from surveillance to prevent theft, monitor employee activity, and provide evidence in case of incidents.
Technical Questions
Replace the battery as soon as possible using the instructions in your system manual. Low batteries can affect alarm reliability.
You can temporarily silence alerts on your keypad until you replace the battery. Follow the instructions in your system’s manual or app.
Reattach it using the included mounting hardware or adhesive. Ensure it is properly aligned to maintain accurate detection.
Enter your code on the keypad or use the mobile app to stop the alarm. Only authorized users should perform this.
Follow the instructions in your system manual. Resetting may be necessary after battery changes or system updates.
Select the “Away” mode on your keypad or app. This arms all sensors, including motion detectors and entry points.
Select “Stay” mode to secure doors and windows while allowing movement inside the home.
No, most modern systems use cellular or internet-based monitoring for faster, more reliable alerts.
General Questions
Some systems are compatible with VoIP, but cellular or internet-based monitoring is recommended for consistent performance.
Yes, we can install your system in stages and expand later as your budget allows.
Many insurance companies offer discounts for monitored alarm systems. Contact your insurer to confirm eligibility.
Yes, in many cases we can integrate and monitor DIY-installed systems if they meet our compatibility requirements.
Yes, we can take over monitoring for most existing ADT systems with minimal setup required.
Yes, compatible systems have mobile apps for arming/disarming, managing alerts, and controlling devices remotely.
Yes, most modern systems allow you to view live streams and recorded footage directly from your mobile device.
Pricing
Service call costs vary depending on location and service type. Contact us for specific pricing.
We offer several plans, including basic, standard, and premium packages tailored to your system and monitoring needs.
Monthly monitoring depends on system features and plan type. Our team can help you select a plan that fits your budget.